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F.A.Q.

Order

1. What is the ordering process?
2. How can I track the status of an order?
3. How can I pay for the order?
4. What is Floristum.ru?

Payment

5. Why can not I pay by card?
6. Can you guarantee that payment by card is safe?
7. Can I pay in cash?
8. How is the money back?
9. Is there any guarantee that the amount paid will get to you?
10. How can I pay for the order?

Delivery

11. Is fast delivery possible?
12. What is the shipping cost?
13. Is it possible to deliver to exactly the appointed time?
14. Can I place an order if I do not know the address of the recipient?
15. How do I know about delivery?
16. Can I place a delivery order to another country?
17. When will the order be delivered?

Ordering Questions

18. How to place an order?
19. What should I do if I don’t like the bouquet?
20. I can not contact the florists by phone. What to do?
21. If you need to agree on the time of delivery with the recipient, then when will they call him?
22. Do I need to place an order in advance?
23. How is a corporate order placed?
24. Contract for legal entities
25. How is registration done?
26. What is the smallest number of colors available to order?

Questions about the bouquet

27. Is it possible to change the components of the bouquet or its color scheme?
28. Where can I find the composition of the bouquet?
29. How can I find out the size of a bouquet?
30. What can I find in the Super Offer section?
31. What to do if you need a bouquet with certain flowers?
32. Will the bouquet be the same as in the picture from the site?
33. Is it possible to make a bouquet bigger?
34. Can I buy flowers in pots or for seedlings?
35. Where can I place my wishes for the order?
36. Will the flowers be fresh?

Guaranteed service quality Floristum.ru
37. Is payment through the site safe?
38. Can I not worry about the safety of money?
39. How can I return the paid amount?
40. Where can I write my complaint?
41. How can I write a review?
42. Are all reviews real?

Others
43. Can I send a bouquet with a card?
44. Can I order something other than a bouquet?
45. And what card will be sent with a bouquet?
46. ​​Can I see the photo of the recipient with the delivered bouquet?
47. Do you have a smartphone app?
48. Why is the choice of bouquets in the cities different?
49. Why are prices in the regions higher than in Moscow?

Order

1. What is the ordering process?

First, you indicate the delivery city, select the bouquet you like by pressing the button on it and go to the checkout page. Here you indicate the details of the recipient, delivery time and the sender of the bouquet. After successful payment, the order passes to the florists. You will be informed about the delivery by a message sent to your phone number and email, as well as the information is available in your personal account on.floristum.ru/en.

2. How can I track the status of an order?

We send the latest information about the status of your order by SMS, e-mails, you can also check the status of the order in your account on our website. You will receive an SMS and email message about receipt of payment for the order and the contacts of the florist collecting your bouquet, you can contact the florist at any time, clarify the status or make adjustments to the order flowers.

3. How can I pay for the order?

You can pay directly on the site using a bank card for an individual. For legal entities, payment by bank transfer is available.

4. What is Floristum.ru?

Floristum.ru is a convenient service where flower shops and individual florists from all over the world place their products for sale. Here you can choose and order a bouquet from a florist from your city, which will fully satisfy your desires. In addition, real customers post reviews on the site, which is very convenient when choosing a place to place an order for flower delivery. Floristum.ru guarantees you the execution of the order, in unforeseen situations the service will return your money, this is possible due to the fact that florists and shops receive money for flower delivery only three days after the order is completed, during this period the client can file a complaint and receive money back.

 

Payment

5. Why can not I pay by card?

Make sure that your bank card details are entered correctly, the name and surname are spelled out in English exactly as on the card. CVV code is 3 digits located on the back of the card. In most cases, the system will explain to you why the payment could not be completed successfully. If the payment is rejected by your bank, be sure to contact the support service using the toll-free number from your card. Try to choose a different payment method for your order.

6. Can you guarantee that payment by card is safe?

Yes, we guarantee safety for our customers. Payment is made on a separate secure page, and card data after payment is not saved in the system. We partner with the hope and well-known payment system CloudPayments.

 

7. Can I pay in cash?

Today it’s impossible. In the near future, payment for cash delivery of flowers will become available to our customers, then after filling in the necessary data for the order you will be offered several payment methods of your choice.

8. How is the money back?

In case of cancellation of the order, the paid amount will be returned in full to your bank account within 7 business days.

9. Is there any guarantee that the amount paid will get to you?

Payment by credit card is instant. We partner with CloudPayments, which is a proven payment method. After making the payment, you will receive a message stating that the operation was successfully completed. You can also verify this in your account.

10. How can I pay for the order?

You can pay for the order directly on the site through a bank card or upon receipt of cash. Legal entities can use the bank transfer service.

 

Delivery

11. Is fast delivery possible?

Next to each bouquet is the time that will be spent on the design and delivery of flowers. The site has a convenient filter "Fast delivery", applying it, you will see options for bouquets that can be delivered in a short period of time.

12. What is the shipping cost?

Delivery in the city is free, in the capital and St. Petersburg - within the ring road. If the delivery address is outside the city, then its cost is calculated automatically. The system, based on the distance in kilometers, will give you the delivery price. Usually it is estimated at 45 rubles per 1 km.

If you cannot specify the exact delivery address, and the recipient will be outside the city directly when sending the bouquet, then an employee will call you to resolve this issue.

13. Is it possible to deliver to exactly the appointed time?

On the site you can specify the hourly delivery period. Unfortunately, our service does not deliver to the exact time. But we try to find an individual approach to each client, so you can indicate your wishes for the order, and our employees will try to do everything possible to implement them.

 

14. Can I place an order if I do not know the address of the recipient?

Of course, just leave us the recipient's phone number. The courier will phone him and specify the time and place of delivery of your order.

15. How do I know about delivery?

Having placed an order, you will receive a message with a unique link to check the status of your order. By clicking on it, you can communicate with florists, see photos of the finished bouquet and track the location of your order on the map. At the end of the delivery, you can write a review to the florist with whom you collaborated. We are pleased when customers go to feedback, so you can send us a feedback message with general impressions about the order for flower delivery.

16. Can I place a delivery order to another country?

Yes, with the help of our service you can carry out flower delivery not only in the country, but also worldwide. Just drive the city you are interested in into the search and you will be shown all the available options for bouquets.

17. When will the order be delivered?

Near each bouquet there is a time, which is necessary for registration and delivery of the bouquet to the addressee. When placing an order, be sure to focus on it. If you need to deliver flowers urgently, then use the Fast Delivery filter. If you need delivery on a specific date, then select it when placing an order. If you put a tick next to the word "Remind" in your personal account, then Floristum.ru service will remind you of your order. The letter will come to you three days before the scheduled delivery day.

Ordering Questions

18. How to place an order?

Just indicate the place of delivery, select the bouquet you like and place your order. In the order, specify the contact details of the sender and recipient, as well as the delivery time. After successful payment of the order, our florists will take it to work. You will be notified of delivery by message.

19. What should I do if I don’t like the bouquet?

If the flowers you don’t like for any reason, then go to your personal account or click on the link sent to you in a message or mail. There you can leave feedback about your order. If the review is negative, then you can open a dispute, then the amount in the florist’s account will be frozen during the trial. According to the policy of our service, the client can agree with the florist to replace the bouquet or to refund the full amount. Also, florists have the right to give you a discount on the following orders. A dispute may be opened within three days after delivery of the bouquet. If you wrote a good review on an order before a store or an individual florist, the dispute will not open.

20. I can not contact the florists by phone. What to do?

You can click on the button "I can't get through to the store". In this case, the florist will receive a notification that you have tried to call, and the store's rating will be automatically reduced. In turn, we will contact the store, and its employees will definitely call you back.

21. If you need to agree on the time of delivery with the recipient, then when will they call him?

Typically, recipients are contacted before delivery is completed. The courier agrees on a convenient time for delivering fresh flowers to the address. If you place an order for a certain date, then the recipient will phone on the day of delivery, usually this happens in the morning. In your personal account you can find out the delivery time of your order, it will be changed at a convenient time for the recipient.

22. Do I need to place an order in advance?

For each bouquet, the minimum time for its design and delivery is determined, it is indicated next to each bouquet. You have the opportunity to place an order both in advance and on the day of delivery.

23. How is a corporate order placed?

Our service actively cooperates with legal entities and regularly fulfills corporate orders, an automated system helps us with this. A huge assortment of flowers allows you to choose bouquets for any occasion. When placing an order, you must indicate the details of the legal entity. An invoice will be automatically sent to your mail.

24. Contract for legal entities

By placing the first order on our service as a legal entity, you are automatically sent a letter with the contract and invoice. You must fill out, sign and send the received contract to our mail in the amount of two copies. Then we will send one of them back to you.

If you are interested in seeing a contract before placing an order, then contact us: @

25. How is registration done?

The buyer registers on the site automatically after placing his first order. The mobile phone number you specified in the order information will become your username in the future. A code to enter your personal account will be sent to you by message.

26. What is the smallest number of colors available to order?

If you order flowers per piece, you must select at least 7 pieces. We advise you to go to the "Super Offer" section, it can be found on the main page of the site. Here are the offers from wholesale and retail stores with favorable price tags.

 

Questions about the bouquet

27. Is it possible to change the components of the bouquet or its color scheme?

Yes you can. If you want to change something in the selected bouquet, then just leave your wishes in the additional information during checkout. Our florists will call you to discuss possible replacement options.

28. Where can I find the composition of the bouquet?

Near the picture with a bouquet there is a complete analysis of its composition. You can also click on any name of the flower, it will stand out in color in the picture.

29. How can I find out the size of a bouquet?

Bouquet sizes are placed next to each photo. They are indicated by the florist who is the author of the flower arrangement.

30. What can I find in the Super Offer section?

Here are offers from wholesale and retail stores with favorable prices for bouquets. In addition, you can personally determine the number of flowers, type, stem length and color.

31. What to do if you need a bouquet with certain flowers?

To search for bouquets with the colors you need, refer to the help of filters.

32. Will the bouquet be the same as in the picture from the site?

Oh sure. Florists upload photos of bouquets that they have already collected, so it will be easy for them to reproduce the same composition.

33. Is it possible to make a bouquet bigger?

Yes, by going to the product page you can increase the bouquet by 30% or 60%. That is, the price of the bouquet will be higher by this part of the original amount, and the flowers included in the bouquet will be added to the composition. If you choose a bouquet of one type of flower, then you can increase their number by any number.

34. Can I buy flowers in pots or for seedlings?

All options for bouquets are presented on the site. For search, we recommend using convenient filters. But mainly we work with florists who work with cut flowers.

35. Where can I place my wishes for the order?

Indicate your wishes and conditions for the implementation of the order in additional information. If available, the florist will certainly call you for discussion.

36. Will the flowers be fresh?

Florists cooperating with the Floristum.ru service know our rule: “Only fresh flowers! Disagree? Floristum.ru is not for you. " Therefore, you can be sure that only fresh flowers are included in the composition. Upon delivery of the bouquet, the recipient evaluates the freshness of the flowers. After all, for each florist you are interested in, you can find reviews on our website.

 

Warranties Floristum.ru

37. Is payment through the site safe?

Yes, payment is made on a separate page, and customer data is not saved. We only cooperate with well-known and reliable systems.

38. Can I not worry about the safety of money?

Oh sure. When placing an order, you first deposit money to the account of our service, where they are stored until the completion of the order and for another three days after. Such a measure was taken in order for the customer to have questions about the order. During this time, you have the opportunity to open a dispute, then the money will not go to the florist's account until all problems are resolved.

39. How can I return the paid amount?

If the order has already been taken, you will have to wait from 1 to 14 business days.

40. Where can I write my complaint?

If you are disappointed with your order, be sure to write a review. If it is negative, then you can open a dispute with the florist. At the time of clarification of all circumstances, the money in the account of the florist will be blocked. You can arrange with the florist to replace the bouquet or to return the full amount of money. Our florists value their customers, therefore, they often offer them discounts for subsequent orders. The dispute may be started within three days from the delivery of the bouquet. If you previously left a good review on the order, then opening a dispute is not possible.

41. How can I write a review?

After delivering the flowers, a message will come to your phone number, in response to which you can write your impressions on working with the florist and on the order itself. On the site, entering your personal account, you can write a review.

42. Are all reviews real?

Each store has many reviews, among them there are both positive and negative feedback. Each of them indicates who wrote the review: the customer or the recipient. Feedback can only be edited by the person who wrote it earlier.

Others

43. Can I send a bouquet with a card?

We provide a free postcard to each bouquet. Only the customer must write the text of the congratulation. Florist will choose a card that matches your bouquet and text.

44. Can I order something other than a bouquet?

When placing an order, you will be presented with a number of additional products. If you do not find what you need here, then contact the staff, they will certainly come to your aid.

45. And what card will be sent with a bouquet?

A florist picks up a greeting card based on the text you wrote. But if you have certain wishes, then inform about them in the additional information when placing an order.

46. ​​Can I see the photo of the recipient with the delivered bouquet?

When placing an order, put a tick in front of the words “Take a photo with a bouquet”. If the addressee agrees, then you will find the picture in your personal account or by e-mail.

47. Do you have a smartphone app?

The mobile application "Floristum.ru flowers" will soon be available for download in the AppStore or PlayMarket.

48. Why is the choice of bouquets in the cities different?

Florists from different cities work at our service. When placing an order, a florist works with him, who published an offer in your chosen city. Each city has different florists, so the range also varies.

49. Why are prices in the regions higher than in Moscow?

In large cities there are many florists, so they attract customers not only with a wide range, but also with low prices.

 



 
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